Contact Centre:

Virtual Contact Centre

A cloud-based Virtual Contact Centre (VCC) supports contact centre agents in various geographical locations instead of a single physical location. A VCC makes efficient use of distributed and varied workforces by matching the appropriate agent with the customer, depending on the reason for the interaction and the channel of communication.

TransWorldCom creates a seamless one-to-one customer experience through a customisable platform, helping your business to deliver consistent and personalised experiences at every touchpoint on any channel. This will optimise your workforce, integrate multichannel solutions for voice and digital, whilst streamlining
customer service routing to achieve quick, efficient resolutions.