Senior Team

Providing trusted customer service, security and support

Paolo Sartori

Managing Director

With over 20 years customer facing commercial experience, Paolo is still very much hands-on with clients, ensuring that the right services for their requirements are
consistently being delivered.

All this in line with keeping his finger on the latest technology pulse for the benefit of TWC’s marketplace.

Richard Baker

Director of Operations & Marketing

With over 25 years’ operational, marketing and commercial management experience across a host of vertical industries, Richard knits together implementation, process, delivery and execution for client delivery, as well as beating the drum of TWC excellence.

Danny Kingsman

Head of Engineering

With over 20 years IT and engineering experience, Danny leads all implementation, network and IT management for TWC, whilst excelling across a host of OS platforms and application-based technologies.

Danny enjoys Italian fine dining, tinkering with his motorbike and exploring the countryside.

Michael Cullen

Head of Service Delivery

Leading on-premise, client management and in-house service desk support teams for over 15 years, Michael heads up the TWC client support structure, programme management and maintenance schedules.

What Michael doesn't know about the iPhone, isn't worth knowing!

Ben Hill

Voice Support Manager

Integrated through the Just IT apprenticeship system, Ben has become the spearhead for our client-side voice management.

In his downtime, Ben enjoys video editing, listening to ‘U Me At Six’ and playing the piano.

Hayley Smith

Support Services Manager

Supporting our customer service-base for over two years, Hayley has educational majors in English Language & Linguistics,

She enjoys Bastille and Mumford & Sons’ gigs, as well as exploring different Mexican restaurants.

Claudia Raggio

HR Manager

Claudia, an experienced personnel manager, oversees all things HR within TWC.

When she isn’t thinking up new ways of providing employees with an exciting and vibrant place to work, you’ll find her in the local Costa enjoying a Cortado or at the gym’s spin class.

Vincent Martin

Finance Manager

Having over 40 years of financial and accounting management experience, Vincent oversees the finance team to ensure customers are happy with their invoices. “Happy” may be too strong a word according to Vincent, but you get the drift!

When he isn’t crunching numbers, Vincent enjoys watching football and gardening.