TransWorldCom:
Contact Centre
Contact Centres have become strategic corporate assets, concentrating on agent productivity and maximising sales and service business outcomes – and other key metrics that determine if you are delivering real value.
TransWorldCom can transform your contact centre into a strategic business asset with an omni-channel, cloud contact centre solution that uses predictive analytics to lower operating costs and improve business performance.
Whatever key performance indicators you use to measure the success of your contact centre, TransWorldCom will help you monitor, manage and maximise them.
BroadSoft CC-One Call Centre Software System offers greater efficiency, productivity, improved customer service and enhanced reporting metrics.
REPORTING & MONITORING
Insights on the performance
of your Contact Centre
COMPLIANT
PAYMENTS
Fully PCI DSS
compliant payments
ENHANCED
QUEUEING
Call queue
management features
BLENDED
MULTI-CHANNEL
Omni-channel Contact
Centre solutions
CALL
CAMPAIGNS
Predictive dialler
optimising call centres
VIRTUAL CONTACT CENTRE
Support Contact Centre agents in various geographical locations
UK HEAD OFFICE:
32-34 Station Close
Potters Bar
Hertfordshire
EN6 1TL
USA OFFICE:
344 Grove Street
Suite 02-4078
Jersey City, NJ 07304
HONG KONG OFFICE:
Amtel Building
148 Des Voeux Road
Central, Hong Kong
