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TransWorldCom:

Contact Centre

BroadSoft CC-One Call Centre Software System offers greater efficiency, productivity, improved customer service and enhanced reporting metrics.

Cost Centres' have become strategic corporate assets, concentrating on agent productivity and maximising sales and service business outcomes – and other key metrics that determine if you are delivering real value.

TransWorldCom can transform your contact centre into a strategic business asset with BroadSoft CC-One—an omni-channel, cloud contact centre solution that uses predictive analytics to lower operating costs and improve business performance.

Whatever key performance indicators you use to measure the success of your contact centre, CC-One will help you monitor, manage and maximise them.

Contact Centre
Cyber Security
Disaster Recovery
IT Support Services
Connectivity
Unified Communications
Systems Integration
Cyber SecurityCyber Security
Disaster RecoveryDisaster Recovery
IT Support ServicesIT Support Services
ConnectivityConnectivity
Unified CommunicationsUnified Communications
Systems IntegrationSystems Integration
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TESTIMONIALS
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REPORTING & MONITORING

Insights on the performance
of your Contact Centre

COMPLIANT
PAYMENTS

Fully PCI DSS
compliant payments

ENHANCED
QUEUEING

Call queue
management features

BLENDED
MULTI-CHANNEL

Omni-channel Contact
Centre solutions

CALL
CAMPAIGNS

Predictive dialler
optimising call centres

VIRTUAL CONTACT CENTRE

Support Contact Centre agents in various geographical locations

Charles Dickens

“HAVE A HEART THAT NEVER HARDENS, AND A TEMPER THAT NEVER TIRES,
AND A TOUCH THAT NEVER HURTS.”
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© 2011 TransWorldCom
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